Consistency is the first thing to disappear when volume spikes. Tone slips. Delays creep in. An Exei AI Customer Service Agent provides steady, accurate responses when humans can’t realistically maintain the same energy at scale. Order updates, policy questions, basic fixes handled upfront. Exei absorbs this noise quietly so human agents can focus on judgment-heavy cases. The result i... https://medium.com/@aidanbutler110/ai-customer-service-agent-when-support-stops-chasing-its-own-tail-0a8228b3dcd3?postPublishedType=initial