Improved customer gratification and loyalty Successful digital transformation can increase an organization’s customer encounter and customer relationships. Enabling customers to interact by utilizing the system and channel of their option (World-wide-web portal, social websites, in-application), giving 24/seven customer service through a chatbot, providing personalised information in ... https://onestopsolutionforallyour82468.educationalimpactblog.com/56185838/digital-innovation-agency-an-overview