To ask for a refund you need to obtain an RMA (Return Authorization). Requests must be built online and submitted together with your order details. If you return your item with no RMA variety you will not be refunded. Delivery and dealing with costs are non-refundable. For returns by way https://allhealthmarket.com/product/tv-video-equipment/av-cart-selfie-stick/selfie-stick/new-portable-waterproof-monopod-tripod-telescoping-extendable-pole-handheld-camera-tripod-tripod-mount-selfie-stick-for-gopro/